Permanent Jewelry Booking Policy
1. Appointments Only
All permanent jewelry fittings are available by appointment only. Please book in advance to secure your preferred time slot.
2. Deposit Requirement
A deposit is required to confirm your booking. This amount will be applied to your total on the day of your appointment. By booking, you agree to our Terms & Conditions and acknowledge acceptance of the waiver terms.
3. Late Arrivals
Please arrive on time. If you are more than 10 minutes late, your appointment may need to be rescheduled. If you're running late, kindly let us know via WhatsApp.
4. Rescheduling & Cancellations
We understand plans can change. Please provide at least 24 hours’ notice to reschedule. Deposits are transferable with sufficient notice.
5. No-Shows
Failure to attend your appointment without notice will result in the loss of your deposit and may affect your ability to book in the future.
6. Group Bookings
For group bookings (4 or more people) a booking fee will be charged at the time of booking, to reserve your time slot, ensure staff & stock is available.
7. Payment Methods
Final payment is due at your appointment. We accept cash, card, Apple Pay, and other major payment methods.
8. No Refunds or Exchanges
All jewelry is custom-sized and agreed upon during your appointment. We do not offer refunds or exchanges after the piece is fitted and welded.
9. Disclaimer
We are not liable for any damage, discoloration, or allergic reactions that may occur after your appointment. It is the customer’s responsibility to inform us of any skin sensitivities or metal allergies before the fitting. If the chain itself is broken, this is considered damage and cannot be replaced. However, if the weld fails within 7 days of your appointment, we are happy to reweld it once at no cost, using the original chain.
10. Aftercare Guide
To ensure the longevity and shine of your permanent jewelry:
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Keep dry for 24 hours after your fitting — avoid showers, swimming, and excessive moisture.
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Avoid directly exposing your jewelry to perfumes, lotions, self-tanners, or harsh chemicals.
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Gently clean with mild soap and water, then pat dry with a soft cloth.
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If the chain becomes dull over time, polish with a jewelry cloth to restore shine.
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Avoid excessive pulling or snagging, permanent jewelry is delicate and not indestructible.
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If you experience any irritation, remove the jewelry immediately (seek help from a professional if needed).